Frequently Asked Questions
Everything you need to know about shopping with Natural Crops.
Orders placed before 2 PM are delivered within 36 hours. Our team confirms your order by phone, packs every item after a quality check and delivers it straight to your doorstep.
We offer a 30-day easy return policy. If a product arrives damaged, incorrect or does not meet our quality standard, contact our support team and we will arrange a replacement or refund.
Yes. Delivery is free on all orders over TK 2,000. For smaller orders, the delivery charge is shown at checkout before you confirm.
Our products are 100% locally sourced — from our own factory in Bagerhat and from trusted local farmers and producers across Bangladesh. Every product is quality-checked before packing.
Yes, you can mention your preferred delivery time in the order notes at checkout or tell our team when they call to confirm your order. We will do our best to deliver within that window.
After your order is confirmed, our team keeps you updated by phone/SMS. You can also call or WhatsApp us anytime at +88-01302772277 with your order number for the latest status.
We are working on a monthly subscription for regular grocery needs. For now, you can contact our support team to set up recurring orders for your household.
We accept Cash on Delivery as well as the secure online payment options shown at checkout. All online payments are 100% protected.
Still have questions?
Our support team is available 24/7 to help you.
